Product videos · 0:59

Bavardio Network finds a fiber cut first

At 5:55 PM a fiber cut takes 162 customers down. Bavardio finds it before anyone calls and rules out power and weather, so the crew drives straight to the fiber.

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Transcript

What the video says.

  1. 0:00Most internet service providers find out about an outage when the phones start ringing. This is Ridgepoint at 5:54, and every site is clear.
  2. 0:09Then the fiber feeding Fredericksburg is cut. Before anyone picks up a phone, Bavardio shows the hub down and all 162 customers behind it.
  3. 0:19That's Bavardio Network. You find the outage first, before a single customer calls.
  4. 0:25It has already ruled out the power company and the weather, so your team knows it's the fiber.
  5. 0:30Your crew gets a ticket with what went down and who it hit, so they head straight for the fiber.
  6. 0:36If someone does call, Mia already knows about the outage and tells them the team is on it.
  7. 0:42When the crew splices the fiber, every customer comes back and the board goes green again.
  8. 0:47Reactive providers wait for the calls. You're already fixing it.
  9. 0:51Bavardio Network. Find it first.

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