The Bavardio platform
One platform and one subscription, with AI built in.
Serve more customers with the team you have. Every team works from the same customer record. Mia answers the phone, every call gets written up, and network problems are flagged before customers notice. Start on top of Sonar, VISP or UISP and move billing last.
See it in a minute
Bavardio runs the whole operation in one place
Last month Bavardio wrote up 34,280 calls for ISP teams, which is a lot of notes nobody had to type. Mia takes the nights and weekends, so you serve more customers with the team you already have.
Built around your customer
Every conversation starts with the full picture.
When a call connects, your rep already has the account, the service history, the equipment status and any open work. So do the dispatcher, the technician and the billing team.
Welcome back, Dana
Click any module to look inside
The whole account
The service address, plan, balance, recent calls and open work, together on one screen.
Live equipment status
Signal, uptime and recent alarms for the customer's equipment, right there while you troubleshoot.
Clear ownership
The next step, who owns it, and how far along it is.
A history that writes itself
Call summaries and work updates are saved automatically for the next person who helps the customer.
AI agents, built in
AI takes the routine calls and the write-ups.
Mia answers calls around the clock: 80% of her calls last month came after hours, and 77% needed no transfer. Reps see guidance on screen during live calls, and 34,280 calls were written up for them in the last 30 days. You choose which actions run on their own and which wait for a person.
Answers and routes calls
Mia resolves routine requests and transfers the rest to the right team, and the call is written up on the account.
Coaches live calls
Reps see account context, suggested answers and the next step while they talk.
Writes it all down
Every call becomes a transcript, a summary and structured follow-up.
Runs on your rules
Decide what the AI handles alone, what needs approval and when it hands off to your team.
How the platform works together
How work moves across the operation.
From customer call to completed job
A subscriber calls about slow service. The rep sees the account and the equipment, books a visit, and the technician arrives knowing what was already tried. The finished job lands in the service history and on the next invoice.
From equipment alarm to customer update
An access point goes down. Bavardio identifies the subscribers behind it, Mia tells callers what is happening, and support and operations work the same incident from the same screen.
From billing question to settled account
A customer calls about a charge. The rep sees the invoice, the payment history and any recent service problems together, applies a credit if one is due, and the account updates on the spot.
Explore the platform
The modules your teams use every day.
Each module works from the same customer record. Pick one to see what it does.
Mia AI voice
Answers your phones day and night. Routine calls get handled. The rest go to your team, and the call is written up on the account.
Learn moreCustomer service
The account, the call history and live guidance on one screen while your rep is talking.
Learn moreNetwork operations
Watch the network around the clock and see which customers sit behind every alarm.
Learn moreField service
Dispatch jobs with the customer history attached and follow every technician through the day.
Learn moreBilling
Recurring plans, invoices, payments and balances on the same account your reps are looking at.
Learn moreCustomer portal
Subscribers pay, read statements and ask for help on their own, on the same record your team uses.
Learn moreWorkforce
Get new hires productive sooner, with training, documents and call coaching in one place.
Learn moreCompliance
Every obligation gets an owner, a deadline and its evidence attached.
Learn moreIntegrate today. Migrate when you're ready.
Start where it makes sense for you.
Some operators connect one team to their existing billing system first. Others move the whole operation over. We plan the order, the integrations and the checks with you.
Bavardio reads and updates your existing billing, network and phone systems, so your team works on real accounts from the start.
Explore integrationsBring customer records, billing and operations into Bavardio one stage at a time, with each step checked before it goes live.
Explore migrationCommon questions
Answers before the call.
Do we have to switch everything at once?
You can start with one team or one workflow and add the rest when you are ready. We plan the order with you.
Can Bavardio work with our current systems?
Yes. Bavardio connects to the billing, network, phone and payment systems most service providers run. The integrations page lists them, and we confirm the details for your setup on the call.
Can we move more of our operation into Bavardio later?
Yes. Most operators move in stages, with the data checked before each stage goes live.
Where does AI fit?
Throughout the platform. Mia answers calls, reps get live guidance on screen, and summaries, tickets and follow-ups are written automatically. You decide which actions the AI takes on its own and which wait for a person to approve.
See the platform on your own operation.
Tell us how your team works today and we will walk through the parts that matter most to you.