Network operations
Find the outage first and tell everyone before the phones ring.
Bavardio watches your equipment around the clock and ties every site to the customers it serves. When something breaks, one step puts a ticket in front of your crew. Mia tells callers what is happening, and every customer on the site can get a text and an email.
See it in a minute
Bavardio Network finds the outage first
A backhaul link drops and 155 customers on one tower go offline. Bavardio spots it and your crew has the ticket before the first call comes in. Every customer on that tower hears about it before they think to call.
One view of the network
Network health and customer impact, side by side.
Equipment and monitoring data from Calix, Cambium, Tarana, Ubiquiti, Preseem, Bequant and more, in a single view.
See how towers, access points and customer equipment connect.
Every affected site or device maps straight to the accounts behind it.
Related alarms and symptoms are grouped into one incident.
Each reading shows when it was last observed, so your team knows what is current.
Affected subscribers get a status update straight from the incident.
Coordinate the response
Support, field and operations work the same incident.
When something breaks, everyone sees the same affected customers, the same equipment and the same progress, from the first alarm to the fix.
- 01Spot the signal
Alarms from connected equipment and monitoring arrive in one place.
- 02Size the impact
See the sites, services and customers affected.
- 03Send the right people
Support sends the update while a crew rolls. Mia takes the calls.
- 04Record the fix
The full history stays on the incident for review.
One incident, both directions
Tell affected customers before they call.
The same incident drives the update that goes out and the answer callers get. Anyone who calls anyway reaches a team, or Mia, who already knows what is going on.
Know who is affected
A site or device problem turns into a list of the accounts behind it.
Send the update
Notifications go out through your channel of choice, using the templates and approvals you set.
Callers get the answer
Anyone who calls about the incident hears what is already known right away.
Fresh readings
Know what is current and what needs a second look.
A last-known status and a live reading answer different questions. Bavardio shows when each reading was taken, so your team acts on confirmed information.
Connect the equipment and monitoring you use.
Bavardio works with Calix, Cambium, Tarana, Ubiquiti, Preseem, Bequant and the monitoring tools you already run. We map your towers and equipment during setup.
Another scenario
Bavardio Network finds a fiber cut first
At 5:55 PM a fiber cut takes 162 customers down. Bavardio finds it before anyone calls and rules out power and weather, so the crew drives straight to the fiber.
Common questions
Answers before the call.
Can we keep our existing monitoring tools?
Yes. Bavardio pulls in your monitoring tools alongside direct equipment integrations.
Can support see which customers are affected?
Yes. Every site and device is mapped to its customers, so support sees the affected accounts immediately.
Can this send customer notifications?
Yes. Updates go out from the incident through the channel, templates and approval steps you choose.
Does this work outside broadband?
Any business running connected equipment in the field can use it. We review your equipment and integrations on the call.
The rest of the platform
It works with the modules around it.
See your network and your customers in one view.
Show us the systems your team uses during an outage and we will walk through the same incident in Bavardio.