The AI-native OSS/BSS platform for service providers
One Intelligent Platform
That Runs Your Operation.
Customer service, network operations, field service, billing, compliance and workforce management, unified. AI answers the calls, watches the network and keeps every job moving, so the team you have can serve more customers.
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From a customer
No more switching between applications.
“Their platform has eliminated the need to constantly navigate between multiple applications by bringing everything together into one simple, intuitive interface. It has truly lifted a significant burden from our team.”
Telecommunications Support Manager, Gtek Communications
See it in a minute
Bavardio runs the whole operation in one place
Last month Bavardio wrote up 34,280 calls for ISP teams, which is a lot of notes nobody had to type. Mia takes the nights and weekends, so you serve more customers with the team you already have.
AI agents, built in
AI agents that work every shift.
In the last 30 days Bavardio wrote up 34,280 calls for internet service providers, about 1,100 hours of notes nobody had to type. 80% of Mia's calls came after hours, and 77% needed no transfer. Your team spends its day on the work that needs a person.
Answers every call
Mia picks up day and night and handles the routine billing and service calls. Anything else goes to your team, and the call is written up on the account.
Sees problems first
Bavardio watches the network around the clock and knows which subscribers sit behind a problem before any of them call.
Guides every conversation
While your rep is still on the call, the account and a suggested next step are already on screen.
Closes the loop
When the call ends, the summary is written, the ticket is filed and the follow-up is queued. Nobody types notes.
The 2 AM outage
A tower goes down at 2 AM. Bavardio is already on it.
The network, the phones and the customer records are connected, so the response starts before the first subscriber calls.
- 012:04 AM. The outage is detected.
Bavardio flags the tower and identifies the 212 subscribers it serves before the first one picks up the phone.
- 022:05 AM. Subscribers hear it from you first.
Affected customers get a text with the status, which heads off most of the calls.
- 032:11 AM. Mia takes the calls that come in.
Callers hear about the outage and the expected fix right away, and your on-call rep keeps sleeping.
- 042:12 AM. Your technician gets a complete ticket.
The site, the equipment and the affected accounts arrive already assembled.
- 058:00 AM. Your team walks in to a resolved incident.
Every call is summarized and the follow-ups are already queued.
Illustrative example.
What changes
Each rep covers more customers, and fewer trucks go out.
Every part of the platform either gives your team time back or keeps a subscriber. We build the case with your own numbers.
More customers per rep
Mia takes nights, weekends and overflow, and every call gets written up for you. You can add subscribers without adding a rep.
Fewer truck rolls
Reps see the customer's radio or ONT signal during the call. They fix what they can from the desk, and when a truck does go, it goes to the right place.
Better retention
See which customers are at risk and why, then save them on the call they were going to make anyway.
Fewer tools to pay for
Retire the separate billing, ticketing, phone, monitoring and dispatch tools, and the vendor contracts that come with each one.
Onboarding
Start quickly and switch over at your own pace.
Every operator dreads switching platforms, usually from experience. Bavardio starts by connecting to the systems you already run, so your team works on real data early and nothing has to be switched off.
- Step 1Kickoff
You pick the teams to start with and share read-only access to the systems behind them. One short checklist of what we need.
- Step 2Connect
Bavardio connects to the billing, network, phone and field systems you already run. Subscribers, devices, tickets, jobs and call history sync in.
- Step 3Verify and train
We check the data against your own systems with you, then walk each team through it on real accounts.
- Step 4Go live
Your first teams work from one live record, and everything you run today keeps running alongside.
- When you are readyBilling
Billing moves last, on your schedule. Both systems run side by side until the numbers match, and you approve the switch.
One connected platform
Everything your operation runs on, in one platform.
Reps, dispatchers, techs, billing and managers all work from the same customer record, and the same AI reads it.
Mia AI voice
Answers your phones day and night. Routine calls get handled. The rest go to your team, and the call is written up on the account.
Explore Mia Watch the video 0:50
Customer service
The account, the call history and live guidance on one screen while your rep is talking.
Explore customer service Watch the video 1:03
Network operations
Watch the network around the clock and see which customers sit behind every alarm.
Explore network operations Watch the video 1:25
Field service
Dispatch jobs with the customer history attached and follow every technician through the day.
Explore field service Watch the video 0:52
Billing
Recurring plans, invoices, payments and balances on the same account your reps are looking at.
Explore billing Watch the video 0:46
Customer portal
Subscribers pay, read statements and ask for help on their own, on the same record your team uses.
Explore the portal
Workforce
Get new hires productive sooner, with training, documents and call coaching in one place.
Explore workforce Watch the video 0:48
Compliance
Every obligation gets an owner, a deadline and its evidence attached.
Explore compliance Watch the video 0:54Also in the platform
Built around your business
Set it up the way you already work.
Call flows, ticket types, dispatch rules and billing plans are set to match your operation. The industry pages go into the details.
Internet service providers
Subscriber support, the network, field crews and billing on one record.
Learn moreAutomotive
Answer every call, keep repair orders moving and get more jobs through the bays each day.
Learn moreUtilities and co-operatives
Member service, outage information, field crews and billing on one record.
Learn moreOther service operations
Tell us how your customer and field work runs, and we will tell you whether Bavardio fits.
Learn moreSee how many more customers your team could serve.
A 60-minute walkthrough built around your customer count and the tools you run today. You leave with an estimate of the hours and truck rolls your team would get back.