Customer service
Fix it on the first call.
Your rep sees the account, the call history and the customer's radio or ONT signal the moment a call connects, and AI suggests what to do next. You roll fewer trucks, and the ones that go head straight to the problem. When the call ends the notes and the ticket are already written. Last month that was 34,280 calls.
See it in a minute
Bavardio Customer Service fixes it on the first call
Your rep sees the call, the account and the customer's radio on one screen, and AI suggests the next step. The problem gets fixed while the customer is still on the line, and nobody rolls a truck for it.
During the call
Your rep sees it all while the customer is talking.
Account details, service history and recent calls, open as the call connects.
Every word appears on screen as the conversation happens.
AI suggests answers and next steps based on what the customer is saying.
The customer's radio or ONT signal, uptime and alarms, so the rep can fix it on the call or send the truck to the right place.
The key details and follow-ups are written up the moment the call ends.
Work is logged with full context for whoever picks it up next.
Coaching built in
Every call becomes coaching material.
Calls are scored automatically against the criteria your team uses, so managers can see how each rep is doing and know exactly which moments to talk through.
Review with context
Read the transcript and summary next to what the customer asked for.
Score on your criteria
Calls are graded against the categories your team cares about.
Coach the right moments
Jump straight to the parts of a call worth discussing.
After the call
The next team starts with the full story.
A field visit, a billing question or a network problem often involves more than one team. The customer details and the conversation travel with the work, so everyone starts from what is already known.
Connect the workspace to your systems.
Bavardio connects to your customer records and phone system and updates the account during the call, so your CRM is current when the next person opens it.
Common questions
Answers before the call.
Can reps use this with our current customer system?
Yes. Bavardio connects to your existing customer records and updates them during the call. We confirm the details for your system during setup.
Does this work with our phone system?
Bavardio works with RingCentral, FusionPBX, 3CX and Twilio, and we fit it to your current call flow.
Can reps see equipment information?
Yes. Signal, status and recent alarms come straight from the equipment vendors you connect.
How should we try it out?
Pick a few of your most common calls and walk through them with us, from the first ring to the follow-up.
The rest of the platform
It works with the modules around it.
See a call from first ring to follow-up.
Walk through a real customer interaction with us, from the first question to the work that follows.