About Bavardio
The operating system for the companies that keep people connected.
Every day, operators run their subscriber calls, their networks, their field crews and their billing on Bavardio. It is built in Silicon Valley by engineers, executives and leaders from Amazon, Salesforce, NASA, the FAA and Verizon, and the aim is one system for the whole service business.
Why we are building it
Give service teams a clearer way to work.
The account, the open ticket and the state of the subscriber's connection usually sit in different tools, often owned by different teams. Bavardio puts them in front of whoever is handling the request and gives the routine work to AI, so the team spends its time on the cases that need a person.
Our ambition is every service industry. We start with the details of real work: how a request arrives, what information the team needs, who acts next, and how the outcome is recorded.
Leadership and advisors
Meet the people behind Bavardio.
Birks leads Bavardio’s strategy, product vision, and engineering, working closely with service provider executives. He previously led development of Amazon’s first fully automated robotic system and engineered enterprise-scale AI infrastructure at Salesforce. He holds dual degrees in Electrical Engineering & Computer Sciences and Business Administration from UC Berkeley’s M.E.T. program.
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Charles has spent decades leading mission-critical operations. He has run two internet service providers, overseeing customer operations, field teams, networks, and billing, and previously held leadership roles at the Federal Aviation Administration. He brings deep operator experience and the discipline required to run critical infrastructure at scale.
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Marc has led telecommunications technology at global scale. As CTO of Vodafone Europe, he helped shape technology strategy across one of the world’s largest telecom organizations after holding senior executive roles at Verizon. He advises Bavardio on architecture, platform strategy, and building systems capable of operating at carrier scale.
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The engineering
The hard part is the breadth.
Most companies in this market build one of these things. Bavardio runs a live voice agent, network telemetry, field work, billing and compliance as one system, sharing one view of the customer. Holding that together is the engineering problem, and it is the one the team works on every day.
Real time, or it does not count
A suggestion that arrives after the caller has hung up is not a feature. The live call path is built to answer while the conversation is still happening.
Multi-tenant from the first line
Every operator's data is isolated by design rather than by convention, so a bad day for one can never become a bad day for everyone.
Built on the messy reality
Real networks run mixed vendors, part-migrated records and systems that disagree. The platform is built for that, not for the version where the data is clean.
Shipped continuously
Work reaches production in days, not quarters, and the people who build it talk directly to the operators running it.
How we work
Start with the workflow. Stay close to the team.
We start in the operation
Every module began with the work someone actually does and the information they need to do it.
We build for the shift, not the demo
We design for the CSR on the fifth outage call of the hour, who needs the account and the next step on one screen.
We roll out in stages
Nothing goes live until you have seen the workflow run and we have agreed how it will be checked.
We ship on what we hear
Operators tell us what is slow or confusing, and that is what gets built next.
Built on how service work actually runs.
Gtek's support manager on what changed for his team once their customer information sat in one place.
Careers
Build the tools behind better service.
The work spans a live voice agent, network telemetry, field work and billing, all in one system. We want people who think clearly and care about the details of how the work actually gets done.
If that sounds like your kind of work, tell us about something you have built, the problem it solved, and what you would like to contribute.
Tell us about the service operation you run.
How your team works today, and what you would fix first.