Product videos · 1:25

Bavardio Network finds the outage first

A backhaul link drops and 155 customers on one tower go offline. Bavardio spots it and your crew has the ticket before the first call comes in. Every customer on that tower hears about it before they think to call.

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Transcript

What the video says.

  1. 0:00Most internet service providers find out about an outage when the phones start ringing. This is Ridgepoint's wireless network at 6:25, and every tower is clear.
  2. 0:11Then the backhaul link feeding Tower Five in Georgetown drops. Before anyone picks up a phone, Bavardio shows the tower down and all 155 customers on it.
  3. 0:22That's Bavardio Network. Find it first, before a single customer calls.
  4. 0:27Every device at the tower went down at once, so it's one upstream cause. The first thing on the list is the backhaul.
  5. 0:35It has already ruled out the power company and the weather.
  6. 0:39Open a ticket for your crew in one step, with the failed link and a step by step plan, so the first truck goes straight to the problem.
  7. 0:48Then you tell your customers. Type one line, and everyone who calls from that tower hears it from Mia first.
  8. 0:55One more click sends the same message by text and email to everyone on the tower, so most of them never need to call.
  9. 1:02And if someone calls anyway, Mia already has the answer.
  10. 1:07When the link comes back, every customer comes back with it, and the board goes green.
  11. 1:13Reactive providers wait for the calls. You've already told everyone.
  12. 1:17Bavardio Network. Find it first.

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