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Senior Software Engineer, Applied AI

Build the AI that CSRs, NOC engineers and field techs use on every shift.

LocationRemote (US or international with US-hours overlap)

TypeFull-time or senior contract

Today our AI helps customer service reps handle calls in real time, helps network engineers find outages before customers report them, and helps field technicians plan their day. You will lead the engineering behind all of that. You will choose which problems AI should solve next, decide how to build it, measure whether it actually helps, and iterate fast when it does not. You work directly with the founders, and your work is in front of real users within weeks of joining.

The work

What you will own.

The agent system that powers AI features across the product. How it reasons, what tools it can reach for, what context it remembers, and how it hands off to a human when it should.
The way we measure whether the AI is actually getting better. The tests, the datasets, the dashboards. If you cannot measure a change, you cannot ship it.
Real-time AI inside live phone calls, where an answer that arrives after the caller has moved on is useless.
Picking the right model for the right job. Balancing quality, speed and cost so it holds up under real call volume.
Deciding where AI goes in the product next, what it does there, and how we will know it is working.
Talking to the operators and CSRs whose jobs we are trying to make easier. Their reactions are the real benchmark.

About you

What we are looking for.

You have shipped AI features that real users rely on in production. This is a senior role, and we look at the quality of your work over your years of tenure. Self-taught, career-switcher, and non-traditional paths are welcome.
Opinions, formed on things you have built, about when an AI feature earns a user's trust and when it is a gimmick.
Comfort with both real-time AI (where every 100ms counts) and batch AI (where throughput matters).
You decide what to build when nobody has handed you the answer. You build it, watch it in production, and adjust.
You write things down because thinking gets sharper on paper, and you talk to users because nothing replaces that. You care whether your AI is actually helping, and you build the measurements to prove it.
Available for at least 4 hours per day overlapping US working hours.

Useful, not required

You have built voice AI before and you know what makes a voice agent feel natural versus what makes it feel like a robot.
You have designed or extended agent systems beyond chat. Tool use, memory, multi-step workflows.
You have built retrieval systems at real scale and you know when they help and when they get in the way.

Why Bavardio

What working here is like.

Leadership within reach

You will work directly with the leadership team. Decisions take hours and nobody convenes a committee. What you build can be in production the same week.

Customer access

You will meet the operators using Bavardio at conferences, on-site visits, and weekly product calls. They will tell you plainly what works and what does not.

Remote, with a few trips a year

Work from wherever you work best. A few times a year we get together for in-person sprints and customer visits.

Health and time off

Medical, dental, and vision. Flexible PTO, and the cultural expectation that you actually take it.

Apply

Tell us what you have built.

Skip the cover letter. Tell us the substance: the most painful version of this problem you have personally shipped, and what you learned from it. We read every application and respond within five business days. If your background does not match every bullet above, apply anyway. We hire on the strength of what you have built.

Bavardio is an equal opportunity employer. We hire on the strength of your work and the way you think. Background, identity, and where you live do not factor in.

Not quite this role?

If you think you should be working on this, tell us what you would build and why.

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